Refund Policy

Because keys are digital and delivered instantly, all sales are final once a key has been delivered — except in the cases below.

When we will refund or replace

• You were charged but never received a key, and we can't deliver one.
• The key doesn't work and our support can't fix it within 48 hours.
• You were charged twice for the same order.

When we won't

• You changed your mind after the key was delivered.
• Your PC doesn't meet the requirements listed on the product page.
• The product went into "Updating" after a game patch (your remaining time is paused or extended instead, where possible).
• Your game account was penalised — see our Terms.

How to ask

Open a ticket on our Discord with your invoice number (INV-…) and a short description. Please always contact us first — opening a PayPal dispute or chargeback without contacting support revokes all keys on the account.

Timing

Approved refunds are sent back to the original payment method within 5 business days. Crypto refunds are sent in the same coin to an address you provide.